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Improvements to backup service, error handling, and logging

Josh Bohls

This information applies to CAPTOR for MobileIron 3.3.1, CAPTOR for Enterprise 3.3.1, and CAPTOR for BlackBerry 3.3.2.

Log Files: We have added error codes and more definition to the log files without exposing any sensitive information. We also added a new method to share log files using the Open In protocol so you can now attach to Email+ or Docs@Work or any other secure app approved by IT policy that can accept a text file.

Test Configuration Button: We created a way for you to test the backup configuration settings from within CAPTOR. Go to Settings>Backup Config> (choose the protocol you are using). Tap the Test button to validate your settings. If the system detects a problem you will be presented with an error message and code. If your backup system is configured to run Manually, you will see the same error message and code when attempting to run an actual backup (found in the Folder view).

If you need any assistance setting up the CAPTOR backup service, please send an email to

CAPTOR 3.3.0 - Secure Content Copy Backup Service

Josh Bohls

CAPTOR 3.3.x represents the most substantial functional app update in almost two years and satisfies the feature most requested by our customers and reseller partners - a secure centralized backup option.

What is Secure Content Copy?


Secure Content Copy is a backup service enabling an organization to have photos, videos, scanned documents, and audio recording (ie CAPTOR content) copied and transferred from employee mobile devices to a centralized on-premise content server or network drive. The service utilizes common data transfer protocols - initially SMB2, WebDAV, and SFTP - and is fully managed and controlled within your EMM console (ex. MobileIron Core, BlackBerry UEM, VMware Workspace One). The service can be automated or set up to allow the employee to backup content on demand.

Why is this important?

There are two primary reasons why this service may be beneficial to your organization. First, it provides you a simple and secure method of backing up corporate data that previously existed only on the employee’s mobile device. If an employee’s device was lost or stolen, the content could be wiped/deleted, but it could not be recovered.

Secondly, your company may have a workflow or use case requiring the captured content to be made available to other departments or employees. For example, a police department would benefit from having photos and videos automatically copied to a central server and made available to evidence processors and investigators.

Who is responsible for setting up and managing the service?


This backup service is completely optional and is disabled by default, requiring the organization’s IT Admin to enable it by policy. I would recommend first reviewing the current configuration guide for your EMM platform. You will need to establish the content server on your network first. Once you determine the best data transfer protocol (SMB2, SFTP, or WebDAV), you will then set up the policies in your EMM console. We strongly recommend setting up tunneling/VPN to encrypt the data in transit.

When will the service be available?

We are releasing the MobileIron version the week of December 17, 2018, and BlackBerry and VMware/AirWatch in February 2019.

Where can I get more information?


Request documentation or send an inquiry by emailing

CAPTOR 3.2.0 - PDF Password & More

Josh Bohls

CAPTOR 3.2.0 is set to be released in October 2018 with the following updates:


PDF Password: When sharing content in PDF file format, you will notice a new option to apply a PDF Password. This will encrypt and restrict access to the file once it has been shared outside of CAPTOR. We added a copy button to the right of the text box so you can easily copy and paste the password into an email or note, depending on how your IT Administrator has allowed copy and paste through the MDM policy.

Improved Log Files: We enhanced the logging capabilities of the app to aid in diagnosing problems. If you ever need to access the log files or send logs to Inkscreen Support, from CAPTOR go to Settings > Help > Email Log Files. Please note this feature will only work if you have an authorized email app on the device.

Official iOS 12 Support: The prior release of CAPTOR (v3.1.7) supported iOS 12 however this new update ensures that all iOS 12 features are supported, and all iOS devices currently available are supported.