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CAPTOR 3.4.2 - iOS 13 Readiness & New Policy Options

Josh Bohls

This week marks the release of CAPTOR 3.4.2, just in time for iOS 13. Most of this release is under the hood and invisible to end users. For our MobileIron customers, there is an SDK update to v4.4.0.12. For BlackBerry Dynamics, we updated to SDK v6.1.0.170. Most of the work for this update involved compatibility testing for iOS 13.

For IT Admins managing CAPTOR, you now have two new policies to consider. As always, these are optional and the default behavior is “status quo” so there is no action required to maintain existing functionality and user capabilities. The two new policies are:


Prompt for Location Services: Previous to this update when CAPTOR was first launched, the end user was prompted to allow or disallow location services, which applies a location to captured content in the form of a caption and inserted in the metadata. Based on privacy concerns and/or regulatory issues, some of our customers did not want to track and tag locations, so we implemented a policy to disable the prompt and turn off the location tagging completely within CAPTOR.

The configuration options include 1) prompting the user to decide whether to allow location services, or 2) disabling location services for the app entirely. There is not a third option of requiring location services to be enabled, as this would violate app store terms of service.

For MobileIron or VMware admins, the policy key is “allowlocation” with values “user” or “false”. For BlackBerry UEM admins, the policy appears in the Configuration tab of CAPTOR for BlackBerry’s app configuration with a dropdown menu.


File Export Max Size: The second new policy is a limitation on the size of any file exported/shared from CAPTOR. This is primarily to improve the end user experience whenever there is an email attachment size limitation in place. Once configured, the app will inform the user if the file is too large and provide some guidance on how to make it smaller (change the contents of the file or adjust the quality setting). If this setting applies to your organization, we recommend setting this policy with the same value as your email attachment size limit.

For MobileIron or VMware admins, the policy key is “filesizelimit” with numerical value of 1-30 (representing the size in MB). For BlackBerry UEM admins, the policy appears in the Configuration tab of CAPTOR for BlackBerry’s app configuration with box to enter your numerical value (1-30). The default value is “unlimited”.

Please note, this policy only applies to content shared manually. CAPTOR Backup protocols will still function as normal without any size restriction.

CAPTOR 3.4.0 - Updates to Backup Service & File Management

Josh Bohls

This week marks the release of CAPTOR 3.4.0. Here are some highlights:

  • New folder and file management options. The goal here was to modernize and standardize how a user interacts with folders and files within the app. We incorporated some natural gestures, such as swiping left on a folder to reveal options to edit the folder name, share the contents of the folder, delete the folder, or backup the contents of the folder (if enabled). Within a folder you can switch between three different viewing modes (small thumbnails, large thumbnails, and list view). Within the list view, you can swipe left on a file to reveal options to delete, edit, share, or add to favorites. We added a Sort button to order files by name, type, or capture date. Finally, we added a Select button - tap Select and then highlight one or more files to reveal options to move, share, or delete.

  • “Favorite” files. We added a new default folder named Favorites. To add a file, go to the folder it’s in and toggle to list view. Swipe left on the file and tap Favorite. The file will remain in the original folder, but also be represented in the Favorites folder. The benefit is to provide the ability to find files quicker, but this also allows you to share files that are in different folders as one attachment.

  • SFTP SSH2/RSA Key support. Customers using the SFTP data transfer protocol to backup files from the CAPTOR app can now utilize SSH2/RSA keys to authenticate. Most implementations using SSH2 Keys will require the end user to copy and paste the key into the CAPTOR app (Settings>Backup Config>SFTP>SSH Keys). The additional required settings (host, port, path..) can be set within Core.

  • Microsoft OneDrive backup option. We now support backup from CAPTOR to Microsoft OneDrive. If this option is enabled, the user will need to go to Settings>Backup Config>OneDrive, verify the path and then tap Authorize. This will launch a webview with instructions to enter a username and password to connect the CAPTOR app with your OneDrive account.

We hope you enjoy these powerful new features. Please share feedback and report any issues by emailing Cheers! Josh

Improvements to backup service, error handling, and logging

Josh Bohls

This information applies to CAPTOR for MobileIron 3.3.1, CAPTOR for Enterprise 3.3.1, and CAPTOR for BlackBerry 3.3.2.

Log Files: We have added error codes and more definition to the log files without exposing any sensitive information. We also added a new method to share log files using the Open In protocol so you can now attach to Email+ or Docs@Work or any other secure app approved by IT policy that can accept a text file.

Test Configuration Button: We created a way for you to test the backup configuration settings from within CAPTOR. Go to Settings>Backup Config> (choose the protocol you are using). Tap the Test button to validate your settings. If the system detects a problem you will be presented with an error message and code. If your backup system is configured to run Manually, you will see the same error message and code when attempting to run an actual backup (found in the Folder view).

If you need any assistance setting up the CAPTOR backup service, please send an email to